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Reset Password

Login to the Improvement Portal

Have you already accessed PGO through the Improvement Portal? If yes, click here to login.

Migrate to the Improvement Portal

Are you an existing Press Ganey Online user who has never logged into the Improvement Portal?
If yes click here to start using the Improvement Portal for your login.
You will still be able to access Press Ganey Online via the Improvement Portal.

Need further assistance?

System Requirements
© 2021 Press Ganey Associates, Inc. Telephone 800.232.8032
Reset Press Ganey Online Password
Your new password will be sent to the email address stored in your account profile.
If you do not remember your Account and Username, please contact your organization's Account Administrator.
Note: This will not change your Improvement Portal password.
System Requirements

Internet Connection Requirements

  • High-speed internet connection
  • Ability to access the following URLs through firewall:
    • (port 80)
    • (port 443)

Supported Browsers

  • Google Chrome latest version (Recommended)
  • Microsoft® Internet Explorer 8-10
  • Mozilla Firefox latest version
  • Apple Safari latest version

Software Requirements

  • Allowing cookies is required
  • Pop-up blockers must be disabled for
  • Ability to open/view PDF files [Adobe® Reader® v8 or higher recommended]
  • Ability to open/view Zip files [WinZip recommended]
  • 1024 x 768 screen resolution or higher

Technical Assistance

If you need further assistance, please email our Client Support Desk at Our business hours are Monday-Friday, 8am-5pm, EST. Please be sure to provide your client number/organization's name, email address, contact information and details about your request.