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System Requirements
© 2014 Press Ganey Associates, Inc. Telephone 800.232.8032
Reset Press Ganey Online Password
Your new password will be sent to the email address stored in your account profile.
If you do not remember your Account and Username, please contact your organization's Account Administrator.
Note: This will not change your Improvement Portal password.
System Requirements

Internet Connection Requirements

  • High-speed internet connection
  • Ability to access the following URLs through firewall:
    • (port 80)
    • (port 443)

Supported Browsers

  • Microsoft® Internet Explorer 7 or higher
  • Mozilla Firefox 3.6 or higher

Software Requirements

  • Allowing cookies is recommended
  • Popup blockers must be disabled for
  • Ability to open/view PDF files
  • Ability to open/view Zip files
  • 1024 x 768 screen resolution or higher

Internet Connection Requirements

  • 56 Kbps minimum connection speed
  • Ability to access the following URLs through firewall:
    • (port 80)
    • (port 443)
  • Static IP address (Your IP address must remain the same from the time you log into eCompass to the time you log out.)

Minimum Hardware Requirements

  • Pentium II 300 MHz
  • 64 MB RAM
  • 1024 x 768 screen resolution

Minimum Software Requirements

  • Microsoft® Internet Explorer 6 or higher, with all current service packs and patches
    • Internet Explorer is a free download from:
    • Popups must be allowed for
  • Adobe® Reader® 6.0.4 or later, or Adobe® Reader® 7.0.5 or later
    • Adobe Reader is a free download from:
  • WinZip®
    • WinZip is available from:

Technical Assistance

For technical assistance, please call toll-free (855) 871-5226. Our normal business hours are 8-5 ET.

You can also email us at Please be sure to provide your client number or organization’s name, your contact information, and details about the issue you are experiencing.